Terms & Conditions

By accessing or using Ezvento (“the Service”, “the Platform”, “we”, “us”), you (“User”, “you”, “your”) agree to be bound by these Terms & Conditions (“Terms”). If you are using Ezvento on behalf of a business, you represent that you have the authority to bind that business to these Terms.

If you do not agree to these Terms, do not access or use the Service. These Terms apply to all visitors, registered users, and business accounts.

Ezvento is a cloud-based, Software-as-a-Service (SaaS) point-of-sale and business management platform designed for Indian retailers. The Service includes:

• GST billing and invoice generation
• Inventory and stock management
• Customer and credit (udhar) management
• Sales and tax reports (GSTR-1, GSTR-3B)
• Multi-store and multi-user management
• Offline-first POS functionality
• E-invoice generation for B2B transactions

We reserve the right to modify, suspend, or discontinue any feature of the Service at any time, with reasonable notice where practical.

To use Ezvento, you must create an account. You agree to:

• Provide accurate, current, and complete information during registration and keep it updated
• Keep your password confidential and not share it with anyone
• Accept full responsibility for all activity that occurs under your account
• Notify us immediately at legal@ezvento.com if you suspect unauthorised access to your account
• Not create more than one account per business without prior written consent

We reserve the right to suspend or delete accounts that contain false information, are inactive for more than 12 months (with prior notice), or violate these Terms.

Ezvento offers the following paid plans (prices in Indian Rupees, inclusive of applicable taxes):

• Subscriptions are billed monthly in advance
• Payments are processed securely by our payment partners (Dodo Payments)
• We do not store your payment card information
• We reserve the right to change pricing with 30 days' written notice via email
• Refunds are not provided for partial subscription months, but you can cancel at any time and access continues until the end of the billing period

New accounts receive a 14-day free trial with full access to the features of your selected plan. No credit card is required to start the trial.

• You will receive a reminder email 3 days before your trial ends
• If you do not add a payment method before the trial ends, your account will be paused (data is kept for 30 days)
• Trial accounts are limited to one per business — we reserve the right to terminate duplicate trials

You agree to use Ezvento only for lawful business purposes. You must not:

• Use the Service for any unlawful activity, including generating fraudulent invoices or evading taxes
• Attempt to gain unauthorised access to any part of the Service, other accounts, or our infrastructure
• Reverse engineer, decompile, or disassemble any part of the Service
• Use automated tools to scrape or bulk-export data in ways that harm platform performance
• Resell, sublicense, or white-label the Service without a written agreement with Ezvento
• Upload malware, viruses, or any harmful content
• Interfere with or disrupt the integrity or performance of the Service

Violation of these terms may result in immediate account suspension without refund.

You own your data. All business data you enter into Ezvento — your products, customers, invoices, inventory records — belongs to you.

• We only process your data to provide and improve the Service
• We will never use your business data for advertising or sell it to third parties
• You can export your data at any time from the Settings page in your account
• Upon account deletion, we delete your data within 30 days (except where legal retention applies)

By uploading data to Ezvento, you grant us a limited, non-exclusive, royalty-free licence to store, process, and display your data solely for the purpose of providing the Service to you.

Ezvento generates GST-compliant invoices, GSTR-1 exports, GSTR-3B summaries, and e-invoices in accordance with Indian tax regulations. However:

• You are solely responsible for the accuracy of your GSTIN, HSN codes, tax rates, and business details entered into the platform
• Ezvento is a software tool — it is not a chartered accountant, tax advisor, or legal counsel
• We are not liable for penalties, assessments, or compliance issues arising from incorrect configuration or misuse of the platform
• We recommend verifying all GST filings with a qualified tax professional

We target 99.9% uptime and operate on industry-standard cloud infrastructure. However, we do not guarantee uninterrupted service.

• Planned maintenance will be notified 24 hours in advance where possible
• Ezvento's offline-first design means you can continue billing even during internet outages
• We are not liable for losses caused by downtime beyond what is covered in your plan SLA (Scale plan only)

To the maximum extent permitted by applicable Indian law, Ezvento and its team shall not be liable for:

• Indirect, incidental, consequential, special, or punitive damages
• Loss of profits, revenue, data, or business opportunities
• Damages arising from your reliance on the platform for tax compliance without independent verification

Our total aggregate liability to you for any claims arising from or related to the Service shall not exceed the total subscription fees you paid to Ezvento in the 3 months preceding the claim.

You may cancelyour subscription at any time from your account's Billing Settings. Access continues until the end of the current billing period.

We may terminate your account if you:

• Violate these Terms in a material way
• Fail to pay your subscription for more than 7 days after the due date (after two reminders)
• Use the Service for unlawful purposes

Upon termination, we will retain your data for 30 days so you can export it. After that, data is permanently deleted except where required by law.

These Terms are governed by and construed in accordance with the laws of India. Any disputes arising from or related to these Terms or the use of Ezvento shall be subject to the exclusive jurisdiction of the courts in Chennai, Tamil Nadu, India.

Before initiating formal proceedings, we encourage you to contact us at legal@ezvento.com — most issues can be resolved quickly through direct communication.

We may update these Terms from time to time. When we make significant changes, we will:

• Send you an email notification at least 14 days before the new Terms take effect
• Post a notice within the Ezvento app
• Update the “Last updated” date at the top of this page

Your continued use of Ezvento after the effective date of the updated Terms constitutes acceptance of the changes. If you do not agree with the changes, you may cancel your account before the effective date.

The current version is always available at ezvento.com/terms-conditions.

For any questions, concerns, or legal notices related to these Terms, please contact:

You can also reach us through our support page.